The transition to a CCMS can be rather prickly. While a transition may be punctuated with any number of challenges, many organizations suffer a similar pain: they emphasize how the technology will change, neglecting to accommodate the cultural dynamics within the organization that may impede the transition. Consequently, the new system may be met with resistance—either passively, with stakeholders struggling to adapt, or actively, with stakeholders opposing the implementation.
An earlier study of a CCMS implementation proposed an approach for assessing and addressing the organizational factors that may disrupt a successful transition. In 2015, I contributed to a study that took this research to practice, applying the recommended assessment during two CCMS projects.